Terms and Conditions

General terms and conditions

This site is owned and operated by:

Harlow & Fox Ltd, 124 City Road, London, EC1V 2NX, England.

Registered at Companies House in England and Wales, registration number 7700432.

VAT Number 135 98803 02

 

If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at hello@harlowandfox.co.uk

 

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

 

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us. 

 

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Harlow & Fox Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

 

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only. 

 

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 

6. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order. 

 

7. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

 

8. Price

The prices payable for goods that you order are as set out on our website. All prices on product pages viewable from within the UK are inclusive of VAT at the current rates and are correct at the time of entering information. All prices on product pages viewable geographically from outside this area automatically have VAT already deducted.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

 

9. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

 

10. Delivery charges

Delivery charges vary according to the type of goods ordered, the speed of delivery, and the delivery location

 

11. Delivery

 

11.1 Our delivery charges are set out on the Delivery & Returns page of our website.

 

11.2 You will be required to pay for delivery, unless your order exceeds the complimentary delivery threshold, and it might not be possible for us to deliver to some locations.

 

11.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

 

11.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 

 

12. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered.

 

13. Cancellation rights

 13.1 Under the Consumer Contract Regulations 2014 you have the legal right to cancel your order up to 14 days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us in writing or in any other durable medium if you wish to cancel your contract. To cancel, please email us at hello@harlowandfox.co.uk with your order number and name, letting us know you wish to cancel your order.

 

13.2 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order)

 

13.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

 

13.4 Once you have notified us that you are cancelling your contract, if the goods have not been despatched, any sum debited by us from your credit or debit card will be re-credited to your account as soon as possible, and in any event within 14 days of cancellation.

 

14. Cancellation by us

 

14.1 We reserve the right not to process your order if:

 

14.1.1 We have insufficient stock to deliver the goods you have ordered;

 

14.1.2 We do not deliver to your area; or

 

14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

 

14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 30 days. 

 

15. Liability

 

15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

 

15.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

 

15.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

 

15.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

 

15.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or misdescribed goods.

 

16. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Harlow & Fox Ltd, 124 City Road, London, EC1V 2NX, England, or via email to hello@harlowandfox.co.uk, and all notices from us to you will be displayed on our website from time to time.

 

17. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

 

18. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

 

19. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

 

20. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

 

21. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

 

22. Online Dispute Resolution 

Under the ADR Directive 2013, the link to the online dispute resolution platform is https://ec.europa.eu/consumers/odr/

 

23. Safe Harbor Directive

Under the ECJ ruling regarding the repeal of the Safe Harbor Directive, please note for EU consumers your data is transferred to be processed within the United States, and by using and purchasing from our site you consent to this.